desic · followup 40 seconds. Caption-only. Sample data; local actions. 0.0–5.6s: Elena’s second location needs an answer and an owner. 5.6–16.6s: Prepare a reply for the customer’s actual request. 16.6–23.1s: Read the customer message before approving the next reply. 23.1–29.5s: Approve the reply, owner, and next reminder together. 29.5–40.0s: The customer replies, and the next reminder stops.