Privacy policy
A clear summary of how desic, LLC collects, uses, and protects information. Last updated April 2026.
This Privacy Policy describes how desic, LLC("we", "us", or "our") handles information in connection with desic.
What we collect
We collect the information you give us when you sign up, request a demo, or contact support. That includes your name, work email, company, and the contents of your messages. When you use the product, we collect telemetry such as workflow runs, model usage, errors, and infrastructure traces so we can keep your implementation reliable.
How we use it
We use your information to deliver the product, support you, and improve performance. We do not sell or share your data with advertisers, and we do not train models on your customer data unless you explicitly opt in.
Where it lives
Customer data is stored in managed databases and object storage on Tier-1 cloud providers, encrypted at rest and in transit. Data residency, retention, and access patterns are defined in each client implementation agreement.
Your controls
You can request a copy of your data, export it, or have it deleted at any time. Email privacy@desic.xyz and we'll respond within seven days.
Subprocessors
We use a small set of subprocessors for hosting, observability, and email. The complete, current list is available on request and updated whenever it changes.
Contact
Questions about privacy? Reach us at hi@desic.com.